Introduction

First and foremost, I would like to thank you very much for choosing our e-commerce site: www.eshishahube.com. Eshishahube online website and other related services are made available to you in line with  the following terms and conditions.

These terms and conditions (“Terms”) cover the usage of our online Site and when placing an order you agree to be bound by these Terms.   So please read these Terms and conditions very carefully.

We reserve the right to review and to change the Terms from time to time, without prior notification to reflect changes.

If you are discontent with any article of these Terms, then, you should reach us at info@eshishahube.com.

Orders & Eligibility 

1.1      All products orders must be placed via our main website channel.

1.2      All orders placed on our website are subject to availability and to acceptance by us and in line with these Terms

1.3      Acceptance of your order lies with the payment transaction has been approved, then followed with a confirmation email of your order to you. 

1.4      Having placed an order on our site means:

1.4.1   You have accepted our T&C’s (terms and conditions)

1.4.2   You have confirmed you are 18 years old and over.

Users of this Site and any products sold on this Site must be 18 years old and over. We strictly carry out age verification checks to ensure these products reach only those  who are meeting the requirement age indicated above.

Products

2.1     We should point out that we try  to supply all products that we place for sale.  However, it remains not guaranteed as products may occasionally be discontinued and/or out of stock for reasons beyond our control.

2.2     In the event, of product you have  placed for order is unavailable, we will endeavour to notify you by email and offer you an other alternative of similar product subject to price increases/decreases or a full refund arranged amicably.

Payment

3.1     In terms of formal payments, we accept Amex, debit/credit cards payments via PayPal. 

3.2      Mostly, we only accept payment in Pounds Sterling.  However, if you were to pay for a product using a payment card with a foreign currency, we will debit your account in pounds sterling at the conversion rate applied by the relevant card processing payment for your order at the time of  the purchase.

3.3      All credit/ debit cards used by you for purchases online  go through validation checks to obtain authorisation from the cards issuers. In the event, of the card issuer declines a transaction of payment towards the purchase or not authorised it to us, we shall not be held liable for any delays and that could lead to the order being void.

Pricing

4.1      All prices listed on our site exclude delivery charges unless otherwise stated.

4.2      We reserve the right to change  prices and withdraw any offers at any time.

4.3      Although we try to ensure prices displayed on our website  are accurate, an error may occur and a price may be incorrectly stated.  In the event that a product has been priced incorrectly, you will be notified as soon as possible of the correct price and have the option to buy at the correct price.  If you choose not to proceed with the order at the correct price you will be refunded in full.  If we are unable to contact you or you do not reconfirm your order at the correct price within 5 days of us contacting you, your order in respect of the incorrectly priced product will be treated as cancelled.

4.4      In the event the delivery of your order is to be shipped out to address outside the UK, we shall not be responsible for any additional taxes due including but not limited to importation taxes, sales taxes and any other taxes and charges that may be applied at the delivery destination.

Shipping & Delivery

5.1      All orders received by us are subject to availability.

5.2      All orders within the UK are sent 1st Class  standard by Royal Mail. 

5.3      All orders within UK are offered with free delivery depending on weight. The service used is Royal Mail 1st Class Standard Mail. Unless other alternative dispatch service requested at an extra cost.

5.4      Your order will be delivered to the address that you specify when placing your order.  Please check the delivery address that appears in the confirmation email you receive after you have placed your order.  If you have made a mistake with your delivery address, please immediately notify us to get it corrected.

5.5      If your order got dispatched out to the wrong address when the order is made  and without prior notification, we reserve the right to pass on to you any additional shipping charges arising from the failed delivery.  Re-delivery charges need to be paid in advance before re-delivery is attempted.

Cancellations

7.1      If you wish to cancel or change your order please contact us, as soon as possible after you have placed your order, by email at info@eshishahube.com. Please have your order number and date the order was placed to hand. 

7.2      If your order has already been dispatched then please refer to our returns procedure. 

Returns & Refunds

8.1      You have the right to return your order within a period of 7 days starting on the day after the date you receive your order.  Before returning any products to us you must first email us at info@eshishahube.com for prior authorisation.  Products must be returned within 7 days from authorisation, at your own expense and risk. 

8.2      We are unable to accept returns of unwanted and non-faulty products after 7 days.  Please note that any unwanted or non-faulty products returned to us within 7 days are subject to a 25% restocking fee of the original selling price will be deducted from the refund, providing the products are in re-sellable conditions, in original packaging and with all paperwork and accessories.

8.3      No refund can be given for the original shipping/postage cost of any products which are returned regardless of fault.

8.4      Products must be returned ‘as sold’, in the original unused condition and in the original.

Please note:

-  Faulty, incorrect or missing stock will carry no charge on refund

- On PayPal refunds, 5% from the value of your order will be deducted should you wish to cancel your order through no fault of Shisha Sticks (e.g cancellation of your order because you no longer want it).

- Non-faulty refund requests will incur a 25% restocking fee that will be deducted and you must ensure the goods are returned recorded delivery at your expense.

Back Orders

9.1       If your item requested is not in stock, we will back order for you.  We will email you with the option to cancel your order if you would rather not to wait.

Website Content

10.1      We will always aim to ensure that the details, prices, photographs, videos and descriptions of our products appearing on our  Site are correct at all times.  We make every effort to display as accurately as possible the products and information that appears on our website.  Whilst we use reasonable endeavours to ensure the accuracy of any information in place on our Site , we make no warranties whether express or implied in relation to its accuracy. 

Complaints

11.1     All complaints should be addressed by emails to info@eshishahube.com.  complaints will be acknowledged within 5 working days of receipt.  We will endeavour to resolve all complaints within two weeks period. However, we will keep you informed throughout the process.

Law

The Terms shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Statutory Rights

Nothing contained within our Terms in any way affects, excludes or limits your statutory rights.

Contact

If you wish to contact us, please email us at: info@eshishahube.com